Refund Policy

Last Updated: April 03, 2026

At Banomala, customer satisfaction is our top priority. We want you to be completely happy with your purchase. This Refund Policy outlines the conditions under which you can return products and receive refunds.

1. Return Eligibility

1.1 Eligible for Return

Products may be returned if they meet the following criteria:

Return request made within 7 days of delivery
Product is unused and in original condition
Original packaging and tags are intact
Product is not damaged by the customer
All accessories and free gifts are included

1.2 Not Eligible for Return

The following items cannot be returned:

Products marked as "Non-Returnable" or "Final Sale"
Perishable goods (plants that have been planted)
Customized or personalized items
Products damaged due to misuse or negligence
Items without original packaging
Products returned after 7 days of delivery

2. Return Reasons

Damaged Product

Product arrived damaged or broken during shipping

Full Refund

Wrong Product

Received a different product than what was ordered

Full Refund + Free Return

Not as Described

Product significantly differs from the description

Full Refund

Changed Mind

No longer want the product (unused condition)

Refund - Return Shipping

3. Return Process

Contact Us

Email us at banomalaonline@gmail.com or call 01831491161 within 7 days of delivery. Include your order number and reason for return.

Get Approval

Our team will review your request and provide a Return Authorization within 24-48 hours. You'll receive instructions for returning the product.

Ship the Product

Pack the product securely in its original packaging. Ship it to our return address or schedule a pickup (for eligible returns).

Receive Refund

Once we receive and inspect the product, your refund will be processed within 5-7 business days.

4. Refund Methods

Refunds will be processed using the original payment method:

Payment Method	Refund Method	Processing Time
Cash on Delivery	bKash/Nagad Transfer	3-5 business days
bKash	bKash Refund	3-5 business days
Nagad	Nagad Refund	3-5 business days

5. Return Shipping Costs

We Pay Return Shipping

Product arrived damaged
Wrong product was sent
Product is defective
Product significantly differs from description

Customer Pays Return Shipping

Changed mind about purchase
Ordered wrong size/color
No longer needed

6. Exchanges

We offer exchanges for:

Different size or color of the same product
Replacement of defective items
Alternative product of equal value

To request an exchange, follow the same return process and specify your preferred replacement. Exchanges are subject to product availability.

7. Damaged or Defective Products

If you receive a damaged or defective product:

Document the damage: Take photos of the product and packaging
Contact us immediately: Report within 48 hours of delivery
Keep all packaging: Do not discard the original packaging
Do not use the product: Using a damaged product may void the return

We will arrange for pickup and provide a full refund or replacement at no additional cost.

8. Order Cancellation

8.1 Before Shipping

Orders can be cancelled free of charge before they are shipped. Contact us immediately to cancel your order.

8.2 After Shipping

Once an order has been shipped, it cannot be cancelled. You may refuse delivery or return the product following our return process.

8.3 Cancellation Refunds

Full refund for orders cancelled before shipping
Refund minus shipping costs for refused deliveries

9. Special Categories

9.1 Plants

Due to the nature of live plants:

Plants must be reported damaged within 24 hours of delivery
Photos are required showing the condition upon arrival
Plants that have been repotted or planted are not eligible for return
Natural variations in plants are not grounds for return

9.2 Tiles and Heavy Items

Inspect tiles upon delivery before signing
Report any damage immediately to the delivery person
Installed tiles cannot be returned

10. Contact Us

For return requests or questions about our refund policy:

Email: banomalaonline@gmail.com

Phone: 01831491161

Hours: Saturday - Thursday, 10:00 AM - 8:00 PM

Address: Dhaka, Bangladesh

Note: This refund policy is subject to change. Please review it periodically for updates. For any disputes, our customer service team is here to help find a fair resolution.