FAQ

Placing an order is easy! Simply browse our products, add items to your cart, and proceed to checkout. You can checkout as a guest or create an account for faster future purchases.

Once your order is shipped, you'll receive an email with tracking information. You can also track your order by logging into your account and visiting the "My Orders" section.

You can modify or cancel your order before it's shipped. Please contact our customer service team as soon as possible. Once the order is shipped, modifications are not possible.

Shipping charges are:

• Inside Dhaka: ৳100
• Outside Dhaka: ৳150

Delivery times vary by location:

• Inside Dhaka: 1-3 business days
• Outside Dhaka: 3-7 business days

Please note that delivery times may vary during peak seasons or due to unforeseen circumstances.

Yes! We deliver to all 64 districts of Bangladesh through our trusted courier partners including Pathao, Steadfast, RedX, and Sundarban Courier.

We accept the following payment methods:

• Cash on Delivery (COD): Pay when you receive your order
• bKash: Mobile banking payment
• Nagad: Mobile banking payment
• Bank Transfer: Direct bank deposit or transfer to our bank account

Yes, absolutely! We use secure payment gateways and SSL encryption to protect your payment information. We never store your complete payment details on our servers.

We offer a 7-day return policy for most products. Items must be unused and in original packaging. Please visit our Refund Policy page for complete details.

To return a product:

1. Contact our customer service within 7 days of delivery
2. Provide your order number and reason for return
3. Wait for return authorization
4. Ship the product back or schedule a pickup
5. Receive your refund within 5-7 business days

Once we receive and inspect your returned item, refunds are processed within 5-7 business days. The refund will be credited to your original payment method.